Hi there, Thank you for reaching out. We understand you're experiencing what sounds like a possible soft lock in the Way Between. We're sorry to hear of this, as we can imagine this causing concern. If you experience this again, then please consider using your platform's share feature to capture a videoclip of what occurs. If you record such a clip, you can upload it to a site like Imgur or Youtube, and share a link to it here. We'll then investigate this further on our end.