Okay so, I have been dealing with Twitch unwilling to assist me here. (Contacted three times over my account issue and the emails I receive just sounds like AI, additionally the email claimed I was having issues with unlinking a Blizzard account, I clearly said Bungie.) So I am here now hoping the Bungie side of things will help me.
Basically, back in September I was hit by a ransomware attack, which was a first time for me. When this happened I lost accessed to several of my emails and they were deleted, including the one to my twitch account, which I also cannot remember which email it was due to my poor memory. So why am I here over a twitch issue? Well it's also a Bungie issue. Since I am unable to unlink my old twitch account from this account on Bungie, I am locked out of any and all twitch drops. So hoping someone from Bungie could help me with this situation, I can prove this account belongs to me and I can prove the twitch account had also belonged to me before I was locked out. (I gave a bunch of proof to twitch and they just refused to help me, second time I been locked outta the same account by the way.)
This is my first time requesting help on this forum and I see no actual contact support ticket thingies, so yea. Hope this does something for me.
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#Help
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Editado por BNGHelp9: 12/17/2025 9:09:36 AMHey there, this is the right place for queries like this. Unfortunately the only proof of account ownership Bungie accepts is authentication, and entrusts all account security to us, the players, as the account credentials involved belong to other companies (Steam, Twitch, etc). If you can't prove ownership to Twitch in a way they'll accept, to get them to recover your access to the account, then you'll be unable to remove it here. Bungie will not unlink an account on their end under any circumstances. This is why Bungie does not have an account, linking or cross-save support channel.