Hi there,
I'm very sorry for what has happened and will make sure that your information is passed forward and tracked. That being said, we are unable to guarantee replacing or restoring missing gear.
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Am I going to get an update on this?
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It's useless asking anyone at bungie anything. These glitches have been going on since the release and they don't bother with it. Then when they perform other patches it makes the game even worse. Wish they actually had people competent in programming let alone quality control. Release a patch that throws massive bugs out into a mainstay portion of the game and don't even reply once to these questions. Pathetic
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Is there a way I can be updated on the status? I can't find any sort of support ticket system.