Yup the absolute worst that we can't actually get a hold of Bungie directly! I've never really had an issue with other gaming companies so I'm not sure how easy it is to get a hold of them but the standard for any business of this size should be a robust costumer service. They can absolutely afford it. They are also just absolutely being lazy! I hate companies that there only customer support is a message saying go to the forums. They should be taking responsibility for their product. Because other companies do it is hardly a reason to do it as well.