(Part 2 of 2) So I take him back into my office, and I sit him down and try to explain this to him for what seems like the tenth time. I tell him the design fee, and he scoffs. Like, a literal scoff, as if I were being unreasonable by asking to be compensated for my time. It was actually quite rude. I then inform him that he'd need to give me some idea of what he actually wanted in his design. "I can't read your mind," I said. "I wont know what you actually want until you explain it to me." Luckily for me, there was an exact example of the kind of layout he wanted sitting right on our work table; a print job from a client that hadn't stopped by to pick it up yet. It was a standard Powerpoint template that students bring us for symposium and lecture posters, [i]always[/i] designed by the student them self. So he asks how long something like that would take. "About an hour," I say. He -blam!-ing scoffs again, the son of a bitch. "So I could come back in an hour and it'd be done and printed? Ready to go?" he asks. "Uh...no," I reply. "I have work for other clients to do today, and they'd have to come first. The best I can do is have it ready by the end of the day tomorrow." "That is completely unacceptable! Why so slow?" he responds, frustrated. I lose it. "You know what? I think we're done here. You're going to have to take your business somewhere else, because I don't think we can help you." I say calmly. "What do you mean? Why?" he asks, now upset. "Sir, I feel I've gone above and beyond to meet your needs on this, yet nothing seems to be up to your standard. You don't seem to be satisfied with our prices, services, or turnaround time, which is fast compared to our competitors by the way, and I'm not convinced at this point that we can accomodate your requests." I say. He back peddles, probably realizing that he'd be charged [i]at least[/i] double by any of our competitors for what he's asking. Despite me essentially telling him no, he says he'll come back the next day for a design consult. So he shows up the next day, and I level with him. We've printed many kinds of orders like his before, but to have us actually design it is a waste of our time and a waste of his money. Powerpoint is a relatively simple program and I assured him that he'd be able to figure it out in no time. He's not convinced, and asks me to show him. What was supposed to be a design consult turns into a half an hour crash course in Microsoft Powerpoint. Again, this isn't my damn job, he's not paying me for this, and I had work for other clients that I could've been getting done. After illustrating the versatility and uses of complex theories such as text boxes and setting the document size, he said that he understood and he'd take it from there. He leaves, but says he'll send the file and expects it to be printed by Monday. (Today) No "thank you," nothing. Sure enough, I get into work today and have an email from him. I download the file: three pages, letter-sized, wrong file format. Son of a bitch.