Hello there[url=https://tuxydoh.com/images/hi.gif],[/url] BungieStore.com and the Bungie.net forums are completely separate as such the forums are unable to assist in anything store related beyond providing the link the the Bungie Store customer service form. https://bungiestore.com/customer-service That said, the only thing I would recommend is making sure all ad and privacy blockers are turned off or try an alternate browser