Hi there,
Thanks for reaching out.
Checking our system, we can confirm your Steam account is [b]not[/b] linked to your existing Cross Save setup. Thus, you'll need to authenticate and link the account in order to integrate it into Cross Save.
If, however, the account appears linked on your end, we recommend clearing your browser cache, and/or trying with a different browser or incognito window. If it still appears to be linked, then something has gone awry with the linking process, and the only recourse would be to disable Cross Save, wait out the mandatory cooldown, then try to link the account again when you set up Cross Save anew.
For more information about Cross Save and its intricacies, please consult our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].
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I did everything you recommended and steam is shown linked on different devices and browsers, what else can I do?
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i am having the exact same issue, and i got the exact same text response as you did, as far as they say they cant do anything and you need to disable the cross save and wait 90 days to enable again, as one person would do that. It appears to be a bigger issues with bungie servers in general