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4/17/2025 8:31:51 PM
2
Hi there,
Thank you for reaching out.
We understand it takes you up to 10 minutes to get past the Destiny 2 connecting screen. We can understand how this might cause concern. It does seem strange you encounter this issue, regardless of device, and after the troubleshooting you describe. While it sounds as though you may have referred to it already, if you haven't done so, you may want to check out our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network Troubleshooting Guide[/url].
If you continue to encounter this issue beyond the additional steps in that guide, then you may wish to contact your ISP for further assistance. Your understanding in this is appreciated.
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Thank you for your reply. My partners account on the same ISP as me has never had this issue. Since my issue happens on multiple computers my hunch is maybe something account specific?
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Hi again, Thank you for your follow-up. We understand that, despite using the same ISP as your partner, that only you encounter this issue you describe when connecting. This does seem strange to us. We have taken note of your report concerning this issue you describe.
