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3/26/2025 1:02:55 AM
2
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble playing the game due to this error code. We first recommend trying to clear your console's game cache to see if it helps with the issue. I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help you with this if needed. If the issue persists, we recommend trying to uninstall and reinstall the game.
English
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Thank you for your support. I have followed the suggested steps, including clearing the cache and reinstalling the game. Unfortunately, I am still getting the same error message. Are there any other solutions I can try
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Hello again, Thank you very much for your response. We also recommend trying to restore your licences. I've included [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]a link[/url] to assist you with this if needed. If you are still unable to enter the game, we encourage you to reach out to Xbox Support for additional troubleshooting. I've included a link to get you started below: https://support.xbox.com/en-US
