As specified on the link in your original post you are not guaranteed a response:
[quote]This feedback channel is for data collection purposes and to investigate potential player-facing issues. The form submissions are automatically sorted and closed out after a certain amount of time. Submissions from this contact form are not guaranteed to be read or responded to by a Bungie employee[/quote]
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I was aware - I guess my point is just that, at a certain point, what faith do I have as a user that my “player-facing issue” will ever be addressed? Why bother moving the case back to “open” after commenting if it just sits that way for time immemorial?