Hello Alf, Thank you very much for contacting us. In the event the issue stems from a connection issue, we encourage you to try our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network Troubleshooting Guide[/url] to see if it helps with your issue. If this does not aid in resolving the issue, would it be possible to provide us with a short video illustrating the issue? You can upload the video to one of the following media-sharing websites: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]Imgur[/url]