I was playing destiny today and went to the season pass screen to grab the new bow from the seasons pass and it said I don't have the season pass, so I checked my owned content screen and it says I don't have either the new dlc or the annual pass, but I know I bought it. I went into my emails and have an email confirmation saying I bought the dlc + annual pass back on August 25th, 2022. I don't know what to do now.
-
1 ReplyPlease go to the platform's website to view your order history and ensure that your order wasn't refunded or canceled. Just having the pre-order items means you successfully pre-ordered it, but not that the order was completed when your payment method was charged, so please check your order history. If you have further issues, you'll need to contact support for the platform you made the purchase on, as the platforms, not Bungie, handle licenses and purchases.