Hi there! It appears you have Cross Save active, with your XBOX account set as your primary account. This placed your PSN characters as the inactive character set. [b]Please review this information carefully before performing anything.[/b] In order to resolve this issue, you will need to deactivate Cross Save, wait the 90 day cooldown period, then reactivate Cross Save, selecting your PSN characters as the primary platform. For more information on deactivating Cross Save, please review the Cross Save Guide, linked below. https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide