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10/20/2021 7:12:34 PM
6
the forums are completely separate from the store and have no access to the information you are looking for. Here is the most recent info sent from the store:
https://imgur.com/a/2LFFhS8
[/b]Tickets are handled in the order they are received and during normal business hours, Monday through Friday.
https://bungiestore.com/pages/customer-service
[u]They are experiencing a higher than normal volume of tickets, so please be patient. [/u]
English
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Fully aware they are separate. Also aware of long times for customer service response. I have been patient for over 6 weeks now. Also this is something I paid for and can't even seem to get a response from. Customer service is different than the return system... which they are also ignoring.
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Unfortunately, other than recommending you submit another ticket, there is nothing the forums can do to assist you.
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So Bungie never looks at or audits the forums?
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For game support yes. For store support they do not look at the forums. For all intents and purposes they are 2 different companies
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So what should we do then? I have tried to contact them 5 times since August. And they are still not looking at that, let alone answered one of my attempts to contact them.
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Please see my original reply. There is nothing more the forums can advise you to do.
