A lot of times there is a box to can click at checkout that says “this will be a gift” which makes sure this doesn’t happen.
It might not have been available o this particular order, but maybe make your family aware of the option and check that box when possible. It’s not totally obvious or easy to see, so it can be easy to miss.
English
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My mother clicked that option, but it still showed up like that
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Well then that’s really lame.