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Edited by Grammsay:
11/18/2020 11:46:21 AM
14
Howdy!
Please try the following.
[quote]• XBOX players who pre-ordered Destiny 2: Beyond Light need to highlight D2 on the Dashboard, click "Manage game & add-ons" and install the Beyond Light items in the "Ready to install" area. [/quote]
Additional informative edit:
If that doesn't work, please do the following:
[quote]To view your purchases, press the Xbox button (xbox logo) to open the guide.
Go to Profile & system > Settings > Account > Payment & billing.
Select Order history to view your purchases.[/quote]
If it tells you the transaction failed, reach out to Xbox Support, and get their help. If they tell you to contact Bungie (and only then) use this: [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13657]Self Help > Missing Silver Contact Form[/url]. Please make sure to read the "Vital Information" part!
English
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Hi, I’m gonna be nice about this. I’ve reinstalled EVERYTHING. I’ve uninstalled specific add-ons and reinstalled. Re: I had the same problem with forsaken and am still yet to receive those items as well. Thank you
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This is not about re-installing things. It's about sourcing to find the issue. Please use the abovementioned troubleshooting and tell me their outcomes.
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Everything is installed, i can see each individual add-on involving the beyond light deluxe edition content.RE: I have everything downloaded, I’ve uninstalled and reinstalled, I have done all trouble shooting. Thank you again.
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Then perhaps the issue is because of the gamesharing. Bungie does not officially support gamesharing, so that may be the issue.
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To re: I own the deluxe edition, I can pull out my statement because I have it on hand. He also bought it because when we had this problem in forsaken we were told the same thing and we both wanted the content. Thank you.
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And you have checked Master Rahool in the Tower for those things, correct?
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Okay I’m done being nice, yes I’ve done it all pal. Thank you again.
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[quote]Okay I'm done being nice[/quote] What's that supposed to mean? I am only trying to help you, bud.
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I’ve reiterated that I’ve done all trouble shooting, and have been aware on how to receive the content in game. I appreciate the help but I’ve tried everything. I’m just trying to get the attention of an admin/moderator. I’ve contacted both Twitter pages. At this point I’m fed up with paying for content and not receiving them
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I have already contacted Sonic about this. Stay updated here.
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Thanks, I know you’re not responsible for it and I apologize for coming off strong but it’s a problem for me. I appreciate your help.
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Yes, I understand. But keep in mind, that it isn't moderators' fault either. They are just selected by the Player Support Team for their help here.
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I understand that, but they have better connections for help.
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In some ways, yes. They are just helpers too – people using their knowledge to assist players. When that fails, they can submit things to the Player Support Team and get guidance, yes.
