Hey there! You will need to contact the [url=https://bungiestore.com/pages/customer-service]Bungie Store Customer Service[/url] as they are separate from the forums. They may be able to look into this issue.
If they are not able to help you with this issue, then unfortunately nothing can be done.
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Thank you for responding. I already contacted them and I was told that they couldn't handle it and was directed here. Is there really nothing that can be done? First collector's edition I buy and now this happens
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Unfortunately, no.