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11/13/2019 2:34:09 PM
3
Sorry, man, but bungie.net has operated like this for over a decade. Bungie likes this system because it allows Ninjas, Mentors, Moderators, and knowledgeable community members to filter out unnecessary claims and give answers without bogging down Bungie's team. Also, since Bungie has no email or phone to contact, they would have to set up an entire Player Support direct contact system with a new set of employees, and the forums/social media work well enough for them to not worry about that
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As far as that goes, i can firmly say as a gamer just in 3 games alone in the last six years ice logged over 10 thousand cumulative hours, in that time ive had my share of support tickets, out of all three games by different companies, warframe or digital extremes had my personal favorite results, they have a smaller company and stuff/budget, yet have an easy to run support client and normally i have to wait a couple days for a response upwards took 10 days, but i got a response, from an employee, and in every instance solved, i had an instance with a rare enemy spawning in on a defense mission where you have the option to extract every 5 waves, the enemy spawned end of wave 5 and was the only enemy, he dropped an item i didnt have at the time, the matches are host based, so due to a host connection error just before i could extract i was disconnected because it couldnt reconnect to a new host, it happens, i went to the support staff and after a couple days they responded and placed the item in my inventory ready to build of i had the materials to do so. They frequently talk to and joke with their community, alot of players have their concept art put in game or shown on their frequent streams which they do give aways every one including premium currency which is their big financial lifeline as a free game, yet they give away thousands every stream, premium packs, and so on. Players who contributed to the game get something back in return. So tell me how a game with so much less does so much more than the big named bungie? Before warframe id never heard of digital extremes, ive known of bungie since i was a kid fascinated with halos aliens. And warframe has been a free game for a whole 6+ years now and still refreshing new content comes all the time at no extra cost to players, no dlcs, just fun.
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They're just different games and different companies, man. Not all games need to handle customer service the same
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No, but what im suggesting isnt out of ordinary, asking for a business to answer to its customers is not an insane idealism, poor customer service has been the death of many games and even companies as a whole, i like destiny, i hate these forums, but its the only real option. Ever heard of trion world's? They had some great games and one of which i played, defiance i had over 7200 hours logged when i quit, and im not kidding you when i say that the games downfall was their atrocious handling of their customers. The same month i left that game the COMPANY was doing a charity i repeat, charity lifestream for kids. And the company had lost so much reputation that across the board of all their games mod stream they only had about 2 thousand viewers.... For a whole company.... Doing a charity event..... Warframe ironically the same day doing a stream for a major content release, mind you warframe only came out a few months before defiance, had a viewing of over half a million viewers...... And thats one game. Vs a company. And to think at one time trion had obscene numbers breaking six digits for their games. They had great games. And in my view their customer interactions and support staff often being neglectful of helping people cost them dearly. I put alot of time, effort, and money into it. I should know.
