Your question would be better served by asking the Bungie Store customer service as the forums are completely separate from the store and have no access to the information you are looking for.
https://bungiestore.com/pages/customer-service
English
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For some reason I can’t login to it. Even resetting my password says that all of my emails don’t exist. Waiting for Bungie to reply to that one.
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the form I linked does not require a log in, just fill it out with your info and they will reply back to you