Its a zero tolerance policy, and its handled automatically by algorithms. An actual person has not even reviewed your communication yet, and will not unless you submit a support ticket. If you did actually swear in writing, submitting a support ticket is the last thing you want to do. Unless it was in a context of "Great game guys! That was f***in awesome!" or something. In any case, its not the end of the world. You will get your chat back soon.