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11/1/2018 2:59:02 AM
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[quote][b]I'm absolutely shocked and enraged about @Bungie's ban policy for @DestinyTheGame, which unfairly affected my partner (and thus me). Got permabanned for having @Unity3D opened in the background (completely unrelated to the game, obviously). Thread, here we go![/b][/quote]
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[quote][b]Destiny means a lot to my partner and I. When we started living together we basically bought another PS4 to play the first game together. We were super excited and spent many hours on that game. We have very good memories![/b][/quote]
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[quote][b]At some point we had to move out and one of the PS4s stayed with my brother, so we couldn't play anymore. But not too long after that we knew that Destiny 2 was being released. YAY! Excitement was over the clouds. [/b][/quote]
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Edited by FdYAcsoyPKN83gLE: 11/1/2018 3:00:10 AM[quote][b]We didn't have two PS4s anymore, but luckily this game was being released on PC. So when most of my friends were already playing on PS4 on release, we had to wait a full month in excitement until release on PC. [/b][/quote]
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[quote][b]And then we played! It was so much fun, collecting different weapons, ornaments, updates, and even beating the raid with some people we recruited for the clan. I don't have a single bad memory of the game.[/b][/quote]
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Edited by FdYAcsoyPKN83gLE: 11/1/2018 3:04:04 AM[quote][b]I even made a papercraft engram as a gift-box for my partner for Christmas, for him to open and find some Silver for Eververse in his account! [/b][/quote]
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[quote][b]Warmind, the second expansion for the game, was released a week ago. You know what's with expansions, hype comes back! So when it was released we played, we beat the story but still have a lot of content to do.[/b][/quote]
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[quote][b]A couple of nights ago, when taking a break from the game (but having it opened in the background) we started talking about a project we worked on together in Unity, that we stopped. So he just opened Unity and his IDE to check it out and get motivated to work on it again.[/b][/quote]
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[quote][b]It was just five minutes of checking it, that's it. We were both in orbit (in the menus of the game, let's say), and we weren't really paying attention to the game. After talking about our project we just headed to bed because it was getting late.[/b][/quote]
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Edited by FdYAcsoyPKN83gLE: 11/1/2018 3:05:44 AM[quote][b]Next day when my partner tried to log into @DestinyTheGame he got this cheeky message: "NOT SO FAST", he thought it was a connection issue but then he read further "Your account has been banned".[/b][/quote]
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[quote][b]What? Someone that loves the game so much, completionist, and spent so many hours on three characters, NOT A CHEATER... What's going on? Then he remembered, the only thing that changed this last play session was Unity+IDE opened in the background.[/b][/quote]
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[quote][b]Well, obviously he did not inject anything into the code of the game, but he had Unity opened in debug mode, which apparently reads from memory. I'm pretty certain it doesn't touch any of Destiny's processes, though.[/b][/quote]
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[quote][b]Turns out that if you are a developer you should not have anything related to development opened while having @DestinyTheGame opened. They read all the processes and ban you without even thinking twice. I've never seen this in any other game. [/b][/quote]
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[quote][b]From Reddit, Community Manager: https://www.reddit.com/r/DestinyTheGame/comments/7b5nlt/cozmo_response_on_bungie_support_forum_to_pc_ban/dphsuuh/ …[/b][/quote]
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[quote][b]From the Help Article related to Account Restrictions and Banning Policies: https://www.bungie.net/en/Help/Article/11929 …[/b][/quote]
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[quote][b]There was no real reason to ban. He did not do anything to the game, he was just excited about an old project and opened the program. And now because of checking it for a few minutes he got banned for life from a game he loves?[/b][/quote]
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[quote][b]We are legit wrecked, as if someone we loved died. So we started looking for Customer Support to get things right. To say "hey, I didn't do anything, this is a mistake?".[/b][/quote]
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[quote][b]Turns out that @Bungie doesn't have any sort of Customer Support at all? The only place where you can go when you have an issue is the forums, and for what we could see, Bungie rarely answers.[/b][/quote]
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[quote][b]So, they have +800 employees and they don't have an actual ticket system or an email for Customer Support. Still, we have faith and hope this can be sorted out, so off to the forums we go![/b][/quote]
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[quote][b]He posts, first answers (from users) say that he indeed broke the EULA (not really, as I just showed you) and he's banned for life. Bans are not discussed and they won't remove it. What's this black and white policy?[/b][/quote]
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[quote][b]He was basically banned for having a program that COULD, MAYBE inject code into their game. But they never actually checked if he did? I really hope they do care.[/b][/quote]
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[quote][b]"Permanent account bans are only implemented with rigorous checking to ensure that the innocent are not punished alongside the guilty. Bungie does not comment on or discuss individual account restriction or bans." - I'm not so sure... Innocent are, unfortunately, being punished.[/b][/quote]
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[quote][b]And rigorous checking? That is not rigorous checking. That's just preventing something in a very old-fashioned way. @Bungie should really take a look at their anti-cheat system, because something is really not right.[/b][/quote]
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[quote][b]Fun part? As far as I know, there's still DDoS on PVP, but those people only get 2-week suspensions. Affect the game? 2 weeks. Have something that COULD potentially affect the game? Permaban.[/b][/quote]
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[quote][b]You know what's the worst part? It really feels like they don't care. There is no actual Customer Support. You just go to the forums and GL if they even answer. There's actually several posts related to this same issue and none of them are answered. [/b][/quote]
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[quote][b]So you find yourself in a totally hopeless situation because trying to contact @Bungie is like trying to talk to a wall. We're super sad about it because we strongly believe it's unfair. I've never seen a video game company treat their users like this, to be honest.[/b][/quote]
