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originally posted in: Servers are still down
6/27/2018 10:09:05 PM
6
Hello, let me see if i can help you. First of all try following the instructions in the [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]Network Troubleshooting Guide[/url]. If you still have issues, try the following steps: -Disconnect your ps4 from Network, than connect your ps4 with a new Network, but use your Handy hotspot, from your Phone. -If you dont know how, please google the steps with you phone.. -After your phone is connected to your PlayStation, start destiny 2 and try logging in. -After that try to connect the system back to your home network and start destiny 2 again. [u]If it still not working with your Homenetwork, you have to initialize (hard reset) your Playstation system.[/u] If you have to do a hard reset on you ps4.. all data will be deleted, but you can back up data from offline games in the ps + cloud and save clips and images to an external hard drive. Instructions can be found on the internet and [url=http://manuals.playstation.net/document/en/ps4/settings/restore_system.html]here[/url] If you have any questions, feel free to ask me here :)
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  • Edited by nikkotee13: 6/27/2018 10:27:52 PM
    Hi jannicck..i tried everything..my net connection is running with other games, i tried connecting to a hotspot and to wifi but is still didnt work..it seems ill be missing out on factions..but thank you so much for helping me..it means alot..ill just try logging in later..😔

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  • Very sad to hear but don´t give up. Please try the steps of the [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13610]Advanced Troubleshooting: UPnP, Port Forwarding, and NAT Types[/url]. If it still does not work then please contact your internet provider.

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  • I know..guess ill have to try and do a hard reset..or ill follow the advanced trouble shooting link then..thanks for trying to help..ill try it out..:)

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  • yeah do the Advanced Troubleshooting: UPnP, Port Forwarding, and NAT Types. After that a hard reset and if it still not working,which I do not believe, contact your provider with the tips from BNGHelp1.

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  • Okay! Thank you so much!

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  • All good, please let me know if you could solve your problem!

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