Is this a -blam!-ing joke? Opened like 15 engrams bought with REAL money and they are LOST? Where can I sue?

1. Not a joke. 2. Those items aren’t “lost”, they were sent to postmaster & removed due to failure to keep postmaster from reach space limit. 3. Hire a lawyer if you think you wanna sue. He/She will know how to handle that.

Alternatively file a complaint with your payment source. Paypal/bank. I'm not sure on bungie's policy on banning accounts that file charge backs. Also something you can do without a lawyer is a BBB complaint or your state's attorney general's office. Again, I'm not sure on bungie's policies on banning accounts that take these options. I have no love for this system as there is no in game language that indicates the postmaster has any storage limit. This seems like a trap. Yes it is stated here on the help forums and on the website, but no where is it in the actual game which makes this highly predatory in my humble opinion. The easiest way to find out about the limit is to actually hit it and wonder what happened and start to seek help. Again this is all either after the fact or not clearly spelled out in game. "You should have known, it's always been like this," is a poor excuse at best for what may honestly be borderline illegal or at the very least unethical business practices. Every other inventory system in the game has a form of specifically calling out exactly how much it will hold, except for the postmaster and only the postmaster.

Bungie won’t do anything for a payment chargeback. However, Sony/Microsoft can (and has) banned/suspended accounts for doing such things. Pretty sure that’s a lot worse than losing a few items in a game simply for not knowing the postmaster limit.

Like I said. Not a good option necessarily but an option. Some people have spent $50-$100 on eververse stuff and lost most of it. Bungie being unwilling to help out is a little silly in this case, as they are cutting off their nose despite their face. If someone is willing to drop that much at one time it probably means they are willing to drop more. Not being willing to help out with eververse items is going to lose them possible long term customers who purchased not only the game and the DLC but a large amount of micro transactions.

[quote]Bungie being unwilling to help out is a little silly in this case, as they are cutting off their nose despite their face. If someone is willing to drop that much at one time it probably means they are willing to drop more.[/quote] And how would you like Bungie to help? Give every person who comes here saying they spent money for silver and used it up and claim they lost their items because they did not know how it worked? Ok, please allow me to put out some thoughts. 1. How do you know that everyone saying these claims may not have simply gotten items and didn't like what they got, so they come here claiming items were lost and attempting to get free stuff? I am not implying or saying the OP here is doing that, but think about it. We can only go by someone's words. 2. There is no way for Bungie to see if the user ever got these things. So, how can you expect Bungie to blindly give up revenue for free to anyone claiming things were lost? You cannot always take everyone at their word. Look at it from a business standpoint. Unfortunately, these players are learning a few valuable and possibly costly lessons. 1. Never just go blindly decode things without going back and checking the available space. I always go back and check after opening the bundle of 5 engrams to be sure the Postmaster isn't full. 2. Always read all the articles posted by Bungie to see how things in the game work. Yes, it would be great for in-game instructions or failsafes, but there are somethings that cannot happen. Bungie shouldn't be expected to "hold players' hands" through everything. It is up to the players to research how things work.

I was a customer service rep for many a year before I moved into the network engineering field and part of my work history involves working for various companies as support for MMORPGS. Every single one of them has had at least the most rudimentary log system allowing for the viewing of things like items received, from what, and where it went when the player received it, how it left the game, and what the player received in exchange for it leaving the game. Every single one had at least that with time codes. What was the real variable was the how the support agent could interact with the logs. Trust me. Bungie has logs of everything. That data is far to valuable not to have. It provides valuable information on the state of the game for the developers. If they didn't how would they collect what they need to determine what to patch? Player feedback alone? Internal QA tester verification of every reported bug? No way. They do a log dump and focus in on EXACTLY what the game was thinking at that given point in time. The concept that a game like Destiny 2 in today's day and age doesn't have a log system is insanity. It's bad game development at that point. Now on the other hand support may or may not have those logs or they may or may not have the power to do anything about said logs. Both are strong possibilities. However I doubt it. Things go wrong with code. Fact of life. Something happens that is such an edge case bug and players get impacted. You need to be able to see and respond to that. Customer service 101. If a bug or glitch happens that entirely deletes your character's entire inventory tomorrow, they need to have a way to fix it and analyze it. I've worked support for mmo's, QA for MMO's, and been involved in to much planing of data infrastructure and back up to even entertain the possibility that a AAA game backed by the massive budget and faith of Activation doesn't have a log system that is recording every little detail about how we play the game. I wouldn't be surprised if they had very uncomfortable audio clips of me purring like a fat neckbeared kitten every time I spin up Sweet Business in the crucible. It would shock if they were not able to empower their support team with said logs by giving them either a lack of access to said logs or lack of tools to make use of said logs. It honestly is probably due to a failure of empowerment and policy combined with a lack of clear distinction that the postmaster has a storage cap. Meaning that the support agents have the tools needed to preform these item restorations they just aren't allowed to by word from on high. Now if your still with me I'd like to go over a few of your sub points to your point 2. The average player isn't going to read all articles posted by Bungie unless they have a pressing need to. They may check out the ones for new content or patches but likely not going to hit every single post. Best case they catch it in their news feed from Kotaku or whatever source they prefer to get their aggregated gaming news from. Not every player is going to be into Destiny 2 enough to read every single blog post, help article, or FAQ before playing. Another thing to consider is faith in the system. Every inventory has a storage indicator. Mods, shaders, weapons, emotes, vault, engrams, collections, everything. Save for just one thing. The Postmaster. There is no storage space indicator. You just see items. Given that everything else has a storage indicator it is very easy to assume that the post master has an unlimited inventory and will happily store your things for you till you play inventory whack-a-mole till you have enough space to grab everything. Also factor in you can buy ten Bright Engrams at once and all the stuff they contain that fills up that mod tab. Seems reasonable to assume the item overflow of the postmaster can take the load. It's an easy easy mistake to make with no in game indicators flashing up in your face whenever you go to the post master to grab that random blue you missed. I know my vault has 200 spaces not because I capped it out, but because I've seen the inventory indicator from using it so often. As far as "Yes, it would be great for in-game instructions or failsafes, but there are somethings that cannot happen," goes, why not? The system already exists in the game in a way. Let's go back to the Postmaster again. When you go to the Postmaster to grab your items it detects if there is no room in your inventory for said items. This is true with every other shop. Don't have room? You can't interact with the item. You don't just grab it and it gets deleted. Why can't the Eververse shop have the same system? Your Postmaster is full with a reded out icon on the bright engram would be all it takes. Simple copy paste and minor edit to existing code. If you wanted to get really fancy you could spruce up the Postmaster code just a tiny bit more allowing it to cap at 20 but exceed that cap temporarily in the case of bright engrams. Basically adjust it to be greater than or equal to 20. That way no one loses their items and then the next bright engram gets reded out till you clean out your mail. If you want to be super duper mega fancy add a voice line where the Postmaster chastises your character for going over or maxing out the limit. Also lets not get into how easy it would be to add a 0/20 inventory indicator to the post master, or a slot system like exists with your engrams and gear. These aren't things that cannot happen, they are things that have not happened. When you break them down and think about them they are fairly simple things. I'm past the point of being mad at Bungie for my items getting lost. I'm just concerned that an issue like this and not empowering the support to be able to fix it, or being willing to implement a small user friendly UI tweak, is ultimately going to hurt the game and the players. Let's face it. Until there is some kind of in game indicator this will keep happening. Especially at season change or when new DLC drops new Eververse items. Why not address it? Why let your customers stumble into it and be mad? Why let them get even madder when a simple mistake can't be fixed by support? It doesn't seem like a good idea in the long run.