When did you send it in? I read on another forum that they pretty much ignored anything sent in before sept 1 as that was the intended date for the promotion to start. So if you sent it in prior to then maybe send it in again.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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