[quote]To be eligible to receive the VIP rewards, players will need to have at least one light level 30 character or own both Expansion I (Destiny: The Dark Below) and Expansion II (Destiny: House of Wolves) on or before 08/31/2015 and purchase and play Destiny: The Taken King on or before 02/01/2016. The VIP rewards are only available for players who have purchased Destiny: The Taken King, Destiny: The Taken King - Legendary Edition, or Destiny: The Taken King - Collector's Edition (Digital or Physical).[/quote] https://www.bungie.net/en/Help/Article/13559 Did you meet the requirements?