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8/3/2015 7:54:31 PM
4
BNGHelp has no jurisdiction in matters of sales from the Bungie Store. Totally different department. If you go here:
http://bungiestore.com/pages/customer-service,
then at the bottom of the page you will find a place to fill out a query to Bungie Store Customer Service. Fill it out, include your Order #, and tell them in the message body that your old email is null and you have a new email. Include the old and new email addresses. Give them all this info, and hopefully when they get back to you they will have updated your order and won't require more info.
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I did that. They replied once asking for other info. I replied. After that I got no confirmation that they change will be enacted. Days passed. I sent another email. No reply. Days passed. Another email. No reply. And now I sent another email today.
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Edited by TonyPartridge30: 8/13/2015 3:41:17 PMUnfortunately that's all you can keep doing. Neither I nor BNGHelp people can make Bungie Store respond. It's a crappy situation but we can't force it to be better.
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I knew it was a long shot to post here. I just tried all avenues.
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I did that already 3x. They replied with an answer completed unrelated to what I was stating.
