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6/3/2015 6:02:36 PM
22
Hi Bim Jeem,
It sounds like you've gone through most of the troubleshooting steps we would recommend.
Can you please verify whether you're using a Disc version of Destiny? And if so, please tell me the Region Code listed on your disc (NTSC, PAL)
Finally, if you were able to play for a short time but were later locked out it sounds like you might having a problem with your console's ability to read content from the harddrive. You might want to reach out to Microsoft for additional help with this issue.
English
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Thank you for the help. I have a disc version of Destiny and it is PAL. I have chatted fairly extensively with Microsoft support but they couldn't figure it out and the only suggestion they had left was to contact Bungie. I initially thought it was an issue with the console/hard drive but everything else works fine - it's only the Destiny Expansion that it's having trouble with. When I tried the older hard drive (which got it working for 10 mins) I also checked to see if it had issues with any other games/downloads and it all worked fine. I really don't understand it. It worked so beautifully until Expansion 2. Apart from the odd connection drop out I didn't ever have a problem.
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Did you purchase House of Wolves from the Xbox Marketplace directly? I'd like to know more about the exact process you went through to acquire the DLC. This seems like an odd licensing or download integrity issue. Have you tried [url=https://www.bungie.net/en/Help/Article/12181]restoring your licenses[/url]?
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Yes, also restored the licenses but no success :(
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Yes I downloaded it from xbox marketplace. I changed my gamertag in March from Teaboy Tom to Bim Jeem and wondered whether this could be causing conflict but I looked at my account and it appears to be linked to the Bim Jeem gamertag.
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When did you purchase House of Wolves? With which gamertag? Did you purchase the Expansion Pass or the individual DLC?
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I purchased the individual DLC with the Bim Jeem gamertag. It was 2 months after I'd changed the gamertag. Thank you so much for the help so far.
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Am I correct in my understanding that Destiny and The Dark Below were purchased under the Teaboy Tom gamertag?
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That's correct
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Okay, it sounds like there is a mismatch in the account licensing schema. I'm going to continue investigating, however the licensing is almost entirely handled on Microsoft's end. You may need to reach out to them again to discuss why your new gamertag might be resulting in inconsistent licensing (e.g. Destiny and TDB licensed against your old account info, HoW against the new) and how that can be rectified.
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One final bump
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Hi sorry for the slight delay in coming back on this one. I got in touch with Microsoft support and they looked into my account and both gamertags. Apparently both gamertags are linked to my account and there shouldn't be any conflict or issues with permission between TDB and HoW.
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Edited by MochaKat: 6/6/2015 5:54:13 PMWait. Hold up, you have a disc copy of Destiny correct? And it's PAL? What agency exactly rated the game? Is your account USA/Na?
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Yes got a disc copy of destiny and its pal. Im in the UK. Sorry I don't understand the agency rating? Where would I find that info? Thank you very much for the help :)
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Edited by MochaKat: 6/6/2015 6:03:57 PMOn the back of the disc case. But does your console account have you listed in the UK? Like the account itself.
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Yeah it's set to the UK
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Edited by MochaKat: 6/7/2015 8:23:25 AMDo you have any other accounts on the console? Or do you have Destiny installed in two different places (ie removable hard drive and the standard memory it comes with)?
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My account is the only xbox live account on the console. All of the destiny data is kept on the removable (internal) hard drive as the internal flash memory isn't big enough to hold it. Cheers
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Do you have gold?
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Yep got gold :)
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Ah I see what you're getting at. Not sure - I'll have a look now
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PEGI 16? I'm sorry I'm not sure what I'm looking for?
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Awesome! Thank you very much. I'll get in touch with Microsoft tomorrow and get back to you. Much appreciated!
