These aren't questions I'd normally ask right off the bat, but since you seem to be well versed in troubleshooting I'll go on ahead. Have you contacted your ISP regarding the issue? You mention a technician in your post, but you are unclear on whether or not it was from your ISP or perhaps just a knowledgeable friend. Have you tried using an alternative modem? If you contact your ISP, they should have no problem sending a technician out(see above question) to test a new modem in your home. This is something I needed to do myself when the game came out. We'll start with these two questions and walk our way forward from there. Next, while I am absolutely[b] NOT[/b] a Bungie employee, I can assure that they are aware of, and are working very hard on the issue. This game is their baby, and no parent wants to see their baby being eaten by Beavers, Weasels, etc. So while I certainly cannot apologize on their behalf, I can certainly give you my sympathy as a fellow gamer. Let me know how things are looking after you read this, I'd love to help you resolve your issue.