I also contacted Amazon. Will update if I hear back from them. Hope bungie actually addresses this.

Same here. I pre-ordered the game on amazon and received a PS4 Store redemption code. However, I did not receive the Gjallarwing. The listing for the game on Amazon.com includes a pre-order video that shows the exclusive sparrow. Because of this, I absolutely expected to receive both pre-order exclusive items. I would greatly appreciate Bungie to address this issue!

Hey there, If you are encountering entitlement issues when attempting to access Destiny: Rise of Iron or pre-order incentives, you will need to contact your platforms support outlet for troubleshooting and assistance. [url=https://support.us.playstation.com/]PlayStation Support[/url] [url=http://support.xbox.com/en-US/contact-us]Xbox Support[/url] Additionally, you may need to Restore your Licences: First, please make sure that your Playstation Plus/Xbox Live subscription is up-to-date and active. Next, follow these instructions for restoring your licenses: https://www.bungie.net/en/Help/Article/12181 You may also want to try clearing your console's cache: https://www.bungie.net/en/Help/Article/12539 Hope this helps! [spoiler][i]Death is not The Sickness unto death. ~ Soren Kierkegaard[/i][/spoiler]