I am a Veteran for Warlocks. I have a 31 with full Crota raid armor. GT is "Pense2" I play on Xbox One and can help anyone that needs some tips
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Have you tried opening a party, and checking to see if the mic picks up sound? Just create one and see. The mic may not be plugged in all the way, or it may have been damaged with the handling of the box. Try these and if they don't work, then consult the Help-Thing on Xbox.com for headsets and warranties.
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Just open the party app, and select, "Start Party". A little circle should show up next to your GT, and when you speak, it should form a gray ring around it. If the circle doesn't show, you probably have a busted mic, and should find a replacement, especially once you get to 26+.
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Oh. Okay. Is it the standard version that is included in every system? If so, just plug it in to the bottom of your controller, and wait a few seconds while it connects wirelessly. The big button on the left mutes you, turning orange when activated. The plus and minus signs on the right control the volume of the headset.
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Any forum? You posted both things on this "Noob Adoption" forum, and these are the only places I've been posting on recently. If you're taking this the wrong way, then I didn't mean it to be like that. Just trying to be helpful.