Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble getting this particular catalyst. To help us investigate any underlying issues that may be occurring, can you provide us with a video showing the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]