I was banned over a year ago now, I appealed and provided evidence that my account was stolen by a PC player from another country because they took my xbox account too and that got banned aswell, so I appealed and provided evidence and Microsoft unbanned me, bungie have labeled my appeal as high priority and open yet I haven't heard anything in a year? This is beyond a joke now. I never did anything wrong and I've never owned a PC. I've never used a third party device. All I need is some help yo figure out what the heck happened and how it can be fixed please.
Bungie do not guarantee any responses to appeals and in most cases you will not get one, as its been more than 4-6 weeks and you're still banned you can pretty safely assume they have refused your appeal and will not be lifting it.
Bungie will often leave tickets open, which I believe is for them to block duplicate tickets, so an open ticket doesn't mean it hasn't been reviewed.