See this is something I actually disagree with, we do have numerous examples of bungie listening.
but the destiny playerbase is extremely divided, we literally have players who run the gambit of the absolute daddest of dad patrol and strike gamers, to hardercore pvp players, to end game hard mode raid and raid speed runners, to middle of the road story and Nightfall players, and even pvevp gambit mains.
And in everyone of those we have a split between solo players, co-op players, high skill, low skill, ect.
I say all of that because the issue isn't that they aren't listening, we have objective examples of them listening to active requests and feedback. The problem is they can't decide who they should listen to, they hop from niche to niche trying to please everyone, but making or balancing content for one often steps on the toes of another. And there is a vocal portion of the player base who feels entitled to do everything even if they don't like the mode the content is in, but NEED to be listened to according to them anyway. And thar doesn't account for higher ups making stupid decisions they actually have to too.
They listen, but they're confused and honestly so are the players.
TLDR: bungie does listen they just listen to too many groups seemingly without a vision for a cohesive whole.