{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
3/27/2025 10:30:01 PM
2
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that your loot seems to be disappearing. In the event that there may be some underlying issues with the game files, we recommend trying to verify your game file integrity to see if it helps.
If the issue persists, to aid us with a further investigation into any underlying issues that may be occurring, can you provide us with a short video illustrating the issue? You can upload it to one of the media-sharing websites listed below:
- [url=http://www.youtube.com]YouTube[/url]
- [url=http://www.x.com]X/Twitter[/url]
- [url=http://www.imgur.com]Imgur[/url]
English
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Hello again, Thank you very much for your response. While no log from your end can be provided, we suggest that you try using Steam's Game Recording feature for the video. You can set this feature up to record in the background for a selected amount of time and use a key input to save those last X amount of minutes. You can then upload that to one of the media-sharing websites we provided previously.
