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3/27/2025 2:19:36 PM
2
Hi there,
Some users were able to resolve this infinite loading screen issue by configuring their audio settings in windows. Please try the following steps:
[quote]- Go to Windows > Settings > App Volume and Device Preferences
- Verify that Steam is set to default
- Launch Destiny 2
- Return to App Volume and Device Preferences
- Set Destiny to default
- Force close Destiny 2 using task manager[/quote]
If you're still getting stuck on the same screen after trying this out, please let us know.
English
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Hello, I have followed the steps you mentioned. Unfortunately, this has not led to a solution. The “Connecting” screen is still visible for up to 20 minutes before the game actually starts. Can you please help me further? Thank you very much for your support.
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If you're still experiencing this after re-installing, it may point to a network-related issue. We recommend you refer to our Network Troubleshooting Guide to explore potential solutions to your problem: https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide
