the forums are completely separate from the store and have no access to the information you are looking for. Here is the most recent info sent from the store:
https://imgur.com/a/2LFFhS8
[/b]Tickets are handled in the order they are received and during normal business hours, Monday through Friday.
https://bungiestore.com/pages/customer-service
[u]They are experiencing a higher than normal volume of tickets, so please be patient. [/u]
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Fully aware they are separate. Also aware of long times for customer service response. I have been patient for over 6 weeks now. Also this is something I paid for and can't even seem to get a response from. Customer service is different than the return system... which they are also ignoring.