I don't care anymore. There are are so many examples of people not getting responses even after several weeks of waiting for help, I simply don't care about your excuses. You're adults, you run a business, and people are paying for the services/goods you provide. I don't care how busy you are in other areas of your business, find a way to not be so sorry in this department. You at least could have the courtesy to have someone find there way down to the forums and explain the situation to your customers. It would take you five minutes to respond to a post and update everyone, it's really not that difficult. My situation is as simple as not getting a code for the soundtrack I ordered but the lack of communication and unprofessionalism on Bungie's part has made it a much bigger issue. Please give me my item I paid for. [u][b]UPDATE[/b]:[/u] Received an apology email from Bungie support after posting this. Not sure if it was related to the post or not but they have sent the new code and addressed another issue I was having with some physical merchandise as well. I will update later to see if they actually send the item requested. [u][b]2ND UPDATE:[/b][/u] Bungie has sent another email confirming the shipping of my physical merchandise. They included a tracking number as well. I know the wait is frustrating guardians, but keep sending emails until you hear back from the support team. They were very apologetic and very quick to respond to my issues once contact was made.