You didn't pay for exotics you moron, you paid to be able to play their game.
So many entitled idiots out there.
English
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In a game that earning everything (or most things) via rng buying a game for the exotics you may or may not get is beyond stupidity and not a valid claim. They are not responsible for your stupidity. Period. When you buy a game you are paying to play the game they've created. It's as simple as that.