Hey there, Thank you for reaching out. We understand Spirit of Osmiomancy isn't working as expected for your friend. We're sorry to hear of this, as we can imagine the impact this may have had. If your friend is still experiencing this, then please see if they are able to record a short video of what you describe. If they record footage, please ensure it demonstrates this issue outside the Shooting Range. If they record a video, they can upload it to a site like Youtube, and share the link here. We'll then investigate.