Hi I have been playing destiny 2 since launch and just recently my steam account was hacked. I have no idea how or why. Since it happened I have changed emails, passwords, setup 2 step verification etc to protect myself. This worked for my steam however unbeknownst to me destiny 2 has a massive loop hole which allowed the hacker to still remain logged into my account via ‘’Cross Save’’. Since changing my passwords updating emails etc. This hacker was unable to access my account, however in the short window he was in control of my account he instantly used bungies in built flaw, know as ‘’Cross Save’’ to link my account to his own so even though I had taken every possible measure to protect my account after find out it had been compromised. I still end up losing everything due to the fact for some stupid reason you cannot remove cross save for 90 days, after a new account is linked so for the next 90 days my account will continue to have its items deleted, characters removed, etc. Bungie will do absolutely nothing. This was the response bungie gave me upon hearing this via ticket support. ’’ Hello best.titan.slayer, Destiny Player Support has reviewed your comments on Help Request 267927. For security reasons, we're unable to remove linked platforms from player accounts. You may want to contact your platform's support site for assistance in gaining access to the account. If needed, you can reply to this email to submit additional comments on your Help Request. Thank you for contacting us, Destiny Player Support’’ Which in all honesty means we don’t care here is a generic response helping in no way. best.titan.slayer btw is the hackers name not my own. Just one amount many’s things he has changed and bungie refuses to do anything about. I am in awe how my account with 3k hours on steam, with over 5 years of work is being allowed to be destroyed by something out of my control. I find the whole situation an insult to customer service standards as a whole. Why is the motto of a company if someone hacks your account ’’Your problem not mine’‘ it’s the equivalent of a solider stepping on a landmine, which he could not see coming and then wheeled into the hospital to be told ‘’sorry our policy is you stepped on it you lose your legs no help from us mate‘’ It’s legit sickening how bungie policy with accounts being stolen is so backwards. I truly hope that that this is some massive joke and my account will be fixed. So far half my vault has disappeared, I assume deleted and or stolen by this hacker as well as above name changed. Removed from clan and doing everything possible to ruin my account. Please can someone and bungie please give a toss for once and undo this mistake as if it were not for ’’cross save’’ being setup I may have been able to stop this guy destroying everything I earned ;(.
Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url] Unfortunately, Bungie cannot assist in compromised accounts. Bungie.net uses platform authentication to login to the site. Which means, basically, you login to xbox/psn/steam/epic and they generate a token that allows you to sign into Bungie.net. Bungie, themselves have no access to your login details, so they cannot verify if you are the owner of the account or the person who compromised the account, so the requirement was made that to make changes to cross save, all accounts must be authenticated and to remove a linked account, cross save cannot be enabled and you will have to authenticate the account you are removing.