[quote]all I need is the Xbox account removed, I do not understand why this is so difficult to perform.[/quote] Because it comes down to liability. Bungie cannot perform these actions as it would breach their own Terms of Use, which states that each individual user is responsible for their own informations. Bungie will not create a scenario that puts them at risk. I understand that you say you can provide proof of your accounts - But Bungie doesn’t hold information to compare it against. With all due respect, think of it from Bungie’s perspective. - How do they know that you’re not the wrongful owner and looking to actually have a different angle than what you’re saying on the forum? - If Bungie were to assist, what does that say about the policy that you (and everyone) agreed to when signing up for the service in the first place? - This is also an “opt in” service that you willingly signed up for in written consent to the terms and accept all responsibilities under. No one is forced to use Cross Save to play Destiny 2, it’s an optional feature. Then you have the fact that Bungie doesn’t actually know your information, due to how end to end encryption works. The “keys” to your account are held by the platform provider, not Bungie. The information provided here is correct, that if you don’t know the information on 1 or all of your accounts, there is no action to be done. There are three options : 1. Work with the platform support of choose to fully gain access to the account. Then adjust settings. 2. Completely abandon your entire setup (all accounts involved), and start new. 3. Accept that it’s locked this way forever and continue as is. I’ll check back in later on this for stray questions, but there is no escalation for this. There is no “team” at Bungie that handles platform authentication. I have personally seen thousands of requests on these very forums regarding platform sign in, and the end result is always one of the three options I’ve outlined above.