Please fill out the contact form, located at the bottom of this article, explaining what has happened. https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items Please note that, in order to fill out the form, you must log in with your affected account. To do so, I recommend clicking on the Submit Request button, then following the on-screen prompts. Please note that all forms are answered at the sole discretion of Destiny Player Support, during regular business hours, and in the order they are received.