I hate how my hunter looks but I’m not getting a new one because I have so much progress on it. Maybe it could cost legendary shards to keep people from constantly changing it, but at least let us keep the progress of our characters when we make a new one so we don’t have to grind campaigns again.
Straight up, I hate the way my hunter looks now, and I'd LOVE to have his face visible in cutscenes but he's ugly as hell... I'd be content with it costing 5k silver to change our appearance and race, and each time we change it. It costs double the previous amount, I'm completely OK with that. Gives bungie an excuse to squeeze MORE money out of us, but at least let's us change our -blam!-.