{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
9/25/2022 7:31:04 AM
1
Original Microsoft account deleted
Hello, I came back to Destiny 2 but my Microsoft account xo...@....com was deleted. That account had a cross save with Steam account
I tried logging in to Xbox and no success, so i created a Microsoft account with the same email. I tried to cross save to that through Steam but got an error.
ErrorOneAccountActiveOnIndirectUnlinkExistingCredential
Meaning that i already have an account cross saved on there and have to remove it in order to link.
What are my options? Is there a way to move my characters to my new Microsoft email through steam and will i loose all the expansions that i bought on my old Microsoft account or is there a way to recover them?
Thank you
-
Greetings! Unfortunately, there is no way to remove accounts from your Cross Save setup - even if the account is deleted - if you cannot authenticate them when doing the deactivating process. You can try to work with [url=https://support.xbox.com/]Xbox/Microsoft Support[/url] to see if they can recover your account. If they cannot, then your Cross Save setup is stuck as-is. [quote]Destiny Player Support and Bungie cannot modify or remove accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log in to any linked accounts to prove ownership prior to modifying your linked account. If you no longer have access to a linked account, you will need to reach out to the specific platform’s support for assistance with account recovery options.[/quote] via the [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide#cross-save-setup-troubleshooting-0-14]Cross Save Guide[/url].
