Hello bungie
I will get right into it.
Today morning my time 8/25/2022 I was playing Destiny 2 with friends and everything was fine. Electrecity went down for couple of hours and after I logged in after hours I found that I have lost all my characters and lost all my weapons(stuff) in my vault. The only character i see is just Warlock 1355. it was really weird and frustrating that I couldnt be able to recover what I lost.
Keep in mind that I checked game history and stuff for privacy I see no one logged in my account so clearly I am not getting hacked and someone deleted my characters etc. Something is wrong with my account and I couldnt be able to find the right place to contact the Customer Support so I made this thread
I wanna know what was the cause of the lost progress that I have lost.
- Lost Characters
- Lost legendary shards
- Some of my items in my inventory are missing and some of them are still there. What is more weird is I have 3 stacks of Enhancement core (1 stack is 999 and 2 stacks arent even max they're separated, enhancement core never separate they only separate when they hit Max 999. The picture down below should tell you what I mean exactly.
https://imgur.com/a/67PGPju
- My Eververse collection (shaders, ships etc) are still there.
Please if this is not the right place to contact the Customer Support someone should help me so I can send you my email to contact more on private.
Thank you
Regards
All progress is saved in Bungie's servers, so whatever happens to your PC/Console has no consequence on characters/stuff/game progress.
Characters can only be manually deleted.
I forgot to mention that my triumpth/collection are still the same along with my season progress. but my characters and vault/inventory are 100% missing.
I am no longer in a clan as well. clearly it looks like someone hacked my account but when I check the login history/game history I see nothing at all. and I never share my account detail with anyone.
Electricity went down, hours later I logged in and everything was missing just like that.
Bungie please there is NO PLACE to contact you direclty the only thing i can submit a ticket is from reappeal a ban or make a ticket to report a cheater and that is not the right place to go
Please I hope you take this as a serious matter since I spent DAYS and MONEY on it.