{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
5/22/2019 4:14:52 PM
6
My account was hacked
Earlier this morning at around 7:35 AM est I noticed at message from the companion app saying I left my clan. Upon further investigation I noticed that my 700 hunter and 700 warlock were both deleted along with a few hundred enhancement cores. I checked my Microsoft security and someone in Canada logged onto my account. I can provide screenshots of everything missing except for my enhancement cores. Please help because I am trying to get ready for day one raids and I lost characters with 200+ hours on each. Thank you.
English
#Help
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12 回覆Hey B1ggerPlanet, Unfortunately the retrieval of deleted characters or items is not a service Bungie can provide https://www.bungie.net/en/Help/Article/12211 If you feel your account may have been compromised, it is highly recommended you set up or change your pass key for your account. [url=https://www.bungie.net/en/Help/Article/12718]How to keep your account safe[/url]
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7 回覆[quote]Earlier this morning at around 7:35 AM est I noticed at message from the companion app saying I left my clan. Upon further investigation I noticed that my 700 hunter and 700 warlock were both deleted along with a few hundred enhancement cores. I checked my Microsoft security and someone in Canada logged onto my account. I can provide screenshots of everything missing except for my enhancement cores. Please help because I am trying to get ready for day one raids and I lost characters with 200+ hours on each. Thank you.[/quote] Sorry. Unfortunately nothing can be done. Account security is YOUR responsibility. If you haven't already change your login credentials.
