Hey Hayden, This is excellent feedback, but I'd like you to think about a few ideas, before sticking your heels in. As part of the current system, players who search issues on sites like google and bing, find their answers without posting new questions. That is to say, that many issues players experience are common and frequent. It would take serious manpower to address issues individually. Bungie also relies on forum regulars like myself, who know many tricks of the trade and are willing to dedicate some time here. If a private ticketing system was implemented, these two systems would be gone. Now, I know you will argue that Bungie has a functional FAQ, but that is not always searched prior to posts/requests made here on the forums. Bungie.net has long been a forum board, and Destiny made no difference with this regard. Aside from your input, please consider editing your post to include the tags, "bnetissues" and "feedback" and remove all others. This will get your post, the venue it requires. Thanks EDIT: I would like to also note, that Bungie employees and Ninjas and Mentors ALL ENCOURAGE the use of the Mute and Report functions on the website. If you see these shitters which you refer to, regardless of who the OP is, PLEASE report that user.