I have looted the helmet before and it's definitely in my collections. It just isn't in the appearance menu to let me make it an ornament. I've double and triple checked that I'm not blind.
[spoiler]I was wearing it :([/spoiler]
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Изменено (EckyThump): 12/20/2021 1:53:22 AMHey there. Your warlock is wearing a Facade of the Hezen Lords. Worn items don't appear in the transmog menu, swap it for another helmet and then you will see it in the menu.