Hi
Due to a virus, I had to re-install my Windows (8.1) and now Destiny 2 wont work and I get a application error "api-ms-win-crt-runtime-l1-1-0.dll". I have run the "repair" tool in Blizzard app and run update in Windows, but I still get the same error. I suspect that this because one of the C++ or DOt.net redistributes files are missing, but I dont know which one?
Can anybody help me?
Thanks
NinaB
-
Hi Hannah. I'm not sure what that file is, but I recommend completely uninstalling Battle.net and Destiny 2 then reinstalling them. [quote][b]1.[/b] Completely uninstall both Destiny 2 and the Battle.net application [b]2.[/b] Delete the following local cache/settings directories: [quote] [b]– %APPDATA%\Bungie\DestinyPC[/b] - %PROGRAMDATA%\Battle.net [i]More Information[/i]:[spoiler] [b]*WARNING* Deleting these will cause you to lose persisted settings, such as logged in users, keybinds and graphics settings in Destiny, etc.[/b] [i]The directory names above are actual paths that can be used in Windows Explorer. For example, if you enter "%PROGRAMDATA%" in the Windows Explorer address bar, it will automatically take you to C:\ProgramData (default), which is a hidden directory.[/i][/spoiler][/quote] [b]3.[/b] Reinstall the Battle.net app and Destiny 2[/quote]