Are you game sharing? If not, try restoring your licenses.
https://www.bungie.net/en/Help/Article/12181
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I'm on PC, how can I try that?
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Does the Annual Pass show up on your Battle.net account purchases?
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yes it does
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Изменено (Azzoth): 3/16/2019 6:57:43 PMHaving the same issue. I even tried Battle.net support and they sent me to Bungie. Have no idea what to do with it. At this link you have screenshots.